Unwire Customer Service

The Unwire customers must feel safe in using the opportunities the mobile internet provides.

Framework agreements
Apart from the ordinary internet, the telco community has posed a number of conditions and codes of conduct for the suppliers of mobile content in order to protect the consumers.
Please find the framework agreements for the Nordic markets here

The right to annul or not?
Before you are charged for a service, you must be informed whether you have a 14 days right to annul. You have to actively accept giving up your right to annul.
Read more

Send us your review
In connection with the use of mobile services offered by Unwire but paid by you, Unwire would very much like to hear from you if you think you have experienced violation of the law or violation of the trade agreement on mobile services or any other offensive behaviour.

Please email kundeservice@unwire.dk. In order for us to treat your email seriously, it is necessary that your email contains information about the name of the service, where and how you have seen it marketed, date and if possible also time of your use, the amount in question, what the problem is, and the mobile number used. Please note: Your inquiry is treated confidentially.